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Frequently Asked Questions
Please select a question from the list below:
How are child and senior defined?
Children aged 12 years and under must be accompanied by a responsible adult/legal guardian to ensure that the Children’s behaviour is appropriate for other guests within The Royal Yacht. Subject to availability of suitable accommodation, children aged 12 years and under stay free when sharing a room with two adults. The rate for children sharing with one adult is 50% of the adult rate. Children in their own room will pay the full adult rate. At the discretion of The Royal Yacht, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate. Please note that the Spa is not suitable for children under 16 years of age and therefore they are not permitted to use the Spa's facilities. As a result, we would like to offer children under 16 a complimentary pass to Aquasplash swimming pool. Clients must read and follow the conditions of use displayed at such facilities.
We have children; can we get extra beds/cots in the room?
We can accommodate children under 12 years old when sharing with adults. Maximum occupancy in one room is 2 adults and 1 child. One extra bed or cot can be provided in specific room types; please check with reservations.
How do I cancel/change my reservation?
Cancellations & amendments for bookings made on-line can be made via the Hotel Website at: - http://www.theroyalyacht.com/Book-Now.htm. When the booking is confirmed, a reservation number & access code will be supplied. This must be retained for access to the booking in the event of the need for amendment and/or cancellation. Non-arrival or cancellations made within 24hrs of arrival date will incur 100% charges unless the accommodation can be re-let. Reservations cancelled within seven days of arrival date will incur 75% charges unless the accommodation can be re-let. Between 15 – 30 days prior to arrival Deposit will be forfeited, but no other charges will be incurred.
BLOCK/GROUP BOOKINGS To reserve five or more rooms, the standard deposit is required and full payment must be made within one month of arrival date. Cancellation within 30 day of the arrival date will incur full charges.
PENTHOUSE BOOKINGS Penthouse suites bookings for private dinners will be subject to a deposit of £200.00 to incur costs of damages and incidentals in addition to the 1st night accommodation deposit. Subject to review of penthouse on check out, the deposit will be refunded.
DISCOUNTED BOOKINGS If, following confirmation, the number of rooms or nights are reduced, the discounted rate will no longer apply & the standard room rate will be applied.
THIRD PARTY BOOKINGS When accommodation is reserved by a third party, the cancellation charges automatically become the responsibility of the third party. For this purpose, The Royal Yacht reserves the right to off-set the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the client, where applicable.
What time is check in/out?
Bedrooms are usually available from 2.00pm local time on the day of arrival. When booking please confirm your estimated time of arrival. Check-Out time is by 12.00am local time. Late departure can be organised with reception, subject to availability. There is a surcharge of £30.00. Subject to availability, rooms can be let for the day at a charge of £50.00.
Is there guest parking?
The Royal Yacht does not offer car-parking facilities. Please contact the Hotel for information on nearby public car-parks.
Is my personal information safe and secure on your website?
Yes. We promise to meet internationally recognised standards of personal privacy protection. Other than specific "interactive data collection web pages" this web-site does not store or capture personal information.
This site's Internet Service Provider uses "Cookies" only for collecting general user statistical information for internet system administration purposes.
Will my credit card be charged if I forget to cancel my hotel room reservation?
Yes; please see FAQ ‘How do I cancel/change my reservation?’
How can I make special requests regarding my stay?
Please make these when making your booking and we will do our utmost to accommodate your requests.
Do you offer airport pickups?
This is included in the rate for the penthouse on the provision that it is reserved at the time of booking, subject to availability of the car. Promotional rates may not include airport pick up or amenities; please check rate terms & conditions.
What else is included in the room?
Every room includes:
- LCD Screens
- Satellite
- Air Conditioning
- 24hr Room Service
- Turn Down Service
- Separate bath and shower in most rooms
- Secure internet and free wi-fi
- Hairdryers
- Tea/coffee making facilities
- Mini-bar
- Safe
- DVD/CD player
- In-house movies available
- Use of the hotel luxury spa
- Free passes to Aquasplash (under 16s)
Do you offer room service?
Room service is available. You will find the room service menu in your in-room directory.
Is it possible to make an online room booking with travel arrangements?
Yes. Please go through the link ‘Book travel & room’ on the website www.theroyalyacht.com.
Where is the Hotel situated?
The Hotel is in a remarkably convenient position, situated just two minutes away from the central bus station, Liberation Station, overlooking the Weighbridge Park, near the harbour. Just a two minute walk into the high street of St Helier and right next door to the museum, you have practically everything on your door-step.
What credit/debit cards do you accept?
We accept MasterCard, American Express, Visa, Delta and Maestro.
What disabled facilities does the Hotel have?
A number of The Royal Yacht’s rooms offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check directly with The Royal Yacht before booking. Both the ground floor and first floor bar & restaurant areas are wheelchair accessible.
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