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Frequently Asked Questions

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How are child and senior defined?

Children aged 12 years and under must be accompanied by a responsible adult/legal guardian to ensure that the Children’s behaviour is appropriate for other guests within The Royal Yacht. Subject to availability of suitable accommodation, children aged 12 years and under stay free when sharing a room with two adults. The rate for children sharing with two adults is 50% of the individual adult rate. Children in their own room will pay the full adult rate. At the discretion of The Royal Yacht, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate. Please note that the Spa is not suitable for children under 16 years of age and therefore they are not permitted to use the Spa's facilities.  As a result, we would like to offer children under 16 a complimentary pass to Aquasplash swimming pool. Clients must read and follow the conditions of use displayed at such facilities.

We have children; can we get extra beds/cots in the room?

We can accommodate children under 12 years old when sharing with adults. Maximum occupancy in one room is 2 adults and 1 child. One extra bed or cot can be provided in specific room types; please check with reservations.
 

How do I cancel/change my reservation?

The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at the time of booking or contact reservations for more information.

Flexible rates can be cancelled up to 24 hours (by 12 noon) prior to the arrival date free of charge. Non-arrivals or cancellations made within the 24 hours of arrival date will incur 100% charges.

Best Available Rates, Special Rates and Packages are non-refundable. Cancellation or non-arrival will result in the forfeiture of the prepayment.

Changing booking dates or names falls under cancellation policy and will need to be discussed with the reservations team.

BLOCK/GROUP BOOKINGS To reserve five or more rooms, the standard deposit is required and full payment must be made within one month of arrival date. Cancellation within 30 days of the arrival date will incur full charges.

PENTHOUSE BOOKINGS Penthouse suites bookings for private dinners will be subject to a deposit of £200.00 to incur costs of damages and incidentals in addition to the 1st night accommodation deposit. Subject to review of penthouse on check out, the deposit will be refunded.

DISCOUNTED BOOKINGS If, following confirmation, the number of rooms or nights are reduced, the discounted rate will no longer apply & the standard room rate will be applied.

THIRD PARTY BOOKINGS When accommodation is reserved by a third party, the cancellation charges automatically become the responsibility of the third party. For this purpose, The Royal Yacht reserves the right to off-set the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the client, where applicable.

What time is check in/out?

Bedrooms are usually available from 2.00pm local time on the day of arrival. When booking please confirm your estimated time of arrival. Check-Out time is by 12.00am local time. Late departure can be organised with reception, subject to availability. There is a surcharge of £30.00. Subject to availability, rooms can be let for the day at a charge of £50.00.
 

Is there guest parking?

The Royal Yacht does not offer car-parking facilities. Please contact the Hotel for information on nearby public car-parks.

Is my personal information safe and secure on your website?

Yes. We promise to meet internationally recognised standards of personal privacy protection. Other than specific "interactive data collection web pages" this web-site does not store or capture personal information.

This site's Internet Service Provider uses "Cookies" only for collecting general user statistical information for internet system administration purposes.
 

Will my credit card be charged if I forget to cancel my hotel room reservation?

Yes; please see FAQ ‘How do I cancel/change my reservation?’
 

How can I make special requests regarding my stay?

Please make these when making your booking and we will do our utmost to accommodate your requests. Queries can be emailed to reception@theroyalyacht.com or call 01534 720511
 

Do you offer airport pickups?

This is included in the rate for the penthouse on the provision that it is reserved at the time of booking, subject to availability of the car. Promotional rates may not include airport pick up or amenities; please check rate terms & conditions.
 

What else is included in the room?

Every room includes:

  • LCD Screens
  • Satellite
  • Air Conditioning
  • 24hr Room Service
  • Turn Down Service
  • Separate bath and shower in most rooms
  • Secure internet and free wi-fi
  • Hairdryers
  • Tea/coffee making facilities
  • Mini-bar
  • Safe
  • In-house movies available
  • Use of the hotel luxury spa
  • Free passes to Aquasplash (under 16s)

Do you offer room service?

Room service is available. You will find the room service menu in your in-room directory.

Is it possible to make an online room booking with travel arrangements?

Yes. Please go through the link ‘Book travel & room’ on the website www.theroyalyacht.com.

Where is the Hotel situated?

The Hotel is in a remarkably convenient position, situated just two minutes away from the central bus station, Liberation Station, overlooking the Weighbridge Park, near the harbour. Just a two minute walk into the high street of St Helier and right next door to the museum, you have practically everything on your door-step.

Click here to be redirected to a map of St Helier.
 

What credit/debit cards do you accept?

We accept MasterCard, American Express, Visa, Delta and Maestro.

What disabled facilities does the Hotel have?

A number of The Royal Yacht’s rooms offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check directly with The Royal Yacht before booking. Both the ground floor and first floor bar & restaurant areas are wheelchair accessible.

Corporate Royalty Scheme Terms and Conditions 2013

Terms and Conditions of Corporate Points Scheme
• Membership is open to any person booking on behalf of a company,
where they are directly employed by that company.
• There may be more than one member per company.
• The Points Scheme is not open to leisure or business agents.
• It is the member’s own responsibility to indicate their points scheme
number in writing on every booking made in order to accumulate points.
• Points are based on room nights stayed or corporate/private functions
booked. Cancellations and no-shows do not accumulate points. Points are
not earned for special rates and bookings or for incidental charges on those
bookings.
• Points are earned on the room type booked; regardless of the room
allocated on arrival.
• Points will only be awarded on bookings made directly with the hotel and
not on those placed via a third party (e.g. conference agent, travel agent)
• Points will not be carried over each year. Any leftover points are to be used
by the 28th February of the following year.
• From time to time, we will offer loyalty scheme promotions for increased
rewards. These will be automatically communicated to you.
• We reserve the right to change or substitute rewards and benefits without
notice as well as the outlets participating in the scheme.
• The Points Scheme membership will terminate if no points are awarded
during the preceding 12-month period.
• The renewal, cancellation or amendment of a points scheme membership
shall be at the sole discretion of The Royal Yacht.
• Any member may resign from the point’s scheme at any time, but this
must be confirmed in writing.
• We are committed to protecting your privacy and we will not disclose
your personal information to any other parties.
• Participation in this scheme is the member’s own responsibility and
The Royal Yacht assumes that this is done with the permission of the
member’s employer.
• It is the responsibility of the member to declare any benefits as required
by the income tax office.
Redemption
• The redemption of all rewards is subject to availability and must be
preceded by a prior confirmed booking or voucher issued by the Hotel
on receipt of a corporate points redemption form.
• Vouchers can only be redeemed, before the expiry date, by the named
bearer and are not transferable. Points are not transferable from one
member to another.
• The basis on which points are awarded may be changed at any time
without prior notice.
• Meal rewards do not include beverages unless it is explicitly detailed
on the voucher
• Spa treatments are bookable Monday to Thursdays and cannot be booked
on Bank Holidays. Spa treatments must be booked directly with the
Reservations department (subject to availability).
• It is important that you collect the correct amount of points in order
to redeem your gift; it is not possible to pay the difference.
• Any queries, bookings and redeemed points are subject to the Reservations
Department’s approval. Please contact Reservations on 01534 720511.

Does the hotel have a baby listening service?

The Royal Yacht does not unfortunately offer a baby listening service. We would recommend that guests consider hiring a baby sitting service, should they wish to go out. We currently only know of one service that is insured to baby sit in hotels. Please click here to be directed to their website.

The Royal Yacht does not accept any responsibility or liability for this or any company to mind minors. Hiring of baby sitting services is done the guests own risk and guests accept full liability for this persons actions whilst in the hotel. Should guests hire a service, we request that they notify front desk so we may be aware of the presence of an extra person for fire and safety purposes. 

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